“Growth is not about the business we are getting, but about how many use cases we are solving for the customer,” said Ram Ravi, Chief Growth Officer at FedTec, during his recent appearance on Thinkly Talks with Rijuta Bhagwat, host of Customer Thrive Zone’s Community.
In a dynamic conversation packed with insights, Ram shared how true growth stems from aligning solutions with customer needs—not just chasing numbers. At FedTec, growth is driven by solving mission-critical challenges, not just closing deals.
Here are a few standout takeaways:
Customer centricity is the business. Growth means embedding in the customer’s world to solve real, evolving problems.
It all starts with trust. FedTec’s growth strategy is built on three pillars: capabilities, partnerships, and relationships.
Small steps scale big. Targeted investments in platforms like ServiceNow have unlocked repeatable success across agencies.
Frontline teams are growth engines. Empowering employees with tools and confidence creates lasting impact.
AI will be transformative. Looking ahead to 2025, Ram sees AI reshaping how both business and government deliver value.
From dispelling growth myths to spotlighting small-business agility, this episode is a must-watch for leaders navigating digital transformation.